Very good information on user experience design...while presentation itself could have learned from the creator how to make it more visual ;)
10 Principles of Service Design - Dubberly
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- Jussi Wacklin
- 12 Years in the IT industry and 10 years in various marketing leadership roles teach many things. It also makes you a bit more cynical about the world. Jussi is working with digital and service area and he likes to record trivial things to return to them later. www.twitter.com/wacalaca
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